Student Complaint Policy

Touro University is committed to safeguarding the interests of all students. Every student is entitled to fair and respectful treatment in alignment with the University’s policies and procedures. Touro University has multiple mechanisms via which student complaints can be addressed promptly, appropriately, and equitably. Students who believe they have been aggrieved by the University, and whose concerns are not addressed by other established complaint mechanisms, may seek resolution through the complaint procedure outlined in the Student Complaint Policy. This procedure specifically applies to complaints arising from actions by another member of the University community – such as a faculty member, administrator, or staff member - acting in an official capacity, in the application of a school policy or in provision of services.

If a student believes that Touro’s policies and procedures have not been applied fairly by the University, by an administrative department, or by an employee, the student may seek resolution by following the procedure described in the Student Complaint Policy. The student will contact the Dean of Students of the school or campus where they are enrolled, or the equivalent. In the event there is no Dean of Students, the student will bring their complaint to the Dean of the school or college to guide them through the procedure.

See Student Complaint Policy for further detail.